How Airbnb is powering automated support to enhance the host and guest experience. Customer Support (CS) can make or break a guest’s travel experience. To support Airbnb’s community of guests and Hosts, we have been investing heavily in developing intelligent CS solutions leveraging state-of-the-art natural language processing (NLP), machine learning (ML), and artificial intelligence (AI)
Originally published in DeepMind, Oct 4, 2021. Based on Transformers, our new Enformer architecture advances genetic research by improving the ability to predict how DNA sequence influences gene expression. When the Human Genome Project succeeded in mapping the DNA...
Originally published in Benn.Substack, Nov 19, 2021. There’s a treadmill at the mountain top. Among the data leaders I know, many of their stories are the same. After rising up the ranks of their organizations, from junior...
Originally published in Insight, Nov 17, 2021. User engagement is one of many crucial elements to study and understand deeply for both well-established companies and nascent startups throughout the development of a product. A product’s health can...
Originally published in Reuters, Nov 29, 2021. Security officials in one of China’s largest provinces have commissioned a surveillance system they say they want to use to track journalists and international students among other “suspicious people”, documents...
Originally published in Entrepreneur’s Handbook, Oct 7, 2021 How Postman’s data team set up better onboarding, infrastructure, and processes while growing 4–5x in one year. Postman is no stranger to scale. What started out as a side project...
Originally published in The Washington Post, Oct 26, 2021. Facebook engineers gave extra value to emoji reactions, including ‘angry,’ pushing more emotional and provocative content into users’ news feeds. Five years ago, Facebook gave its users five...
