Machine Learning Times
Machine Learning Times
Elon Musk Predicts Artificial General Intelligence In 2 Years. Here’s Why That’s Hype
 Originally published in Forbes, April 10, 2024 When OpenAI’s...
Survey: Machine Learning Projects Still Routinely Fail to Deploy
 Originally published in KDnuggets. Eric Siegel highlights the chronic...
Three Best Practices for Unilever’s Global Analytics Initiatives
    This article from Morgan Vawter, Global Vice...
Getting Machine Learning Projects from Idea to Execution
 Originally published in Harvard Business Review Machine learning might...

10 months ago
Predictive Analytics for the Call Center

 So, you just received your shiny new smart watch. You’ve read the accompanying instructions, and are about to begin using your new device. But alas-there’s a problem. It won’t turn on. So, you play around with it for a few minutes. And then, after being unsuccessful in resolving your problem,  you head to the customer service contact page, and locate the call center’s phone number. After waiting a moment or two, you hear a pleasant voice informing you that you are the ninth in line to speak to an agent, a mere 56 minutes! Finally, a foreign sounding

This content is restricted to site members. If you are an existing user, please log in on the right (desktop) or below (mobile). If not, register today and gain free access to original content and industry news. See the details here.

Comments are closed.