So, you just received your shiny new smart watch. You’ve read the accompanying instructions, and are about to begin using your new device. But alas-there’s a problem. It won’t turn on. So, you play around with it for a few minutes. And then, after being unsuccessful in resolving your problem, you head to the customer service contact page, and locate the call center’s phone number. After waiting a moment or two, you hear a pleasant voice informing you that you are the ninth in line to speak to an agent, a mere 56 minutes! Finally, a foreign sounding
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