Machine Learning Times
Machine Learning Times
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4 months ago
Predictive Analytics for the Call Center

 So, you just received your shiny new smart watch. You’ve read the accompanying instructions, and are about to begin using your new device. But alas-there’s a problem. It won’t turn on. So, you play around with it for a few minutes. And then, after being unsuccessful in resolving your problem,  you head to the customer service contact page, and locate the call center’s phone number. After waiting a moment or two, you hear a pleasant voice informing you that you are the ninth in line to speak to an agent, a mere 56 minutes! Finally, a foreign sounding

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