Machine Learning Times
Machine Learning Times
EXCLUSIVE HIGHLIGHTS
How Predictive AI Will Solve GenAI’s Deadly Reliability Problem
  Originally published in Forbes Generative AI too unreliable to...
5 Ways To Hybridize Predictive AI And Generative AI
  Originally published in Forbes AI is in trouble. Both...
This Simple Arithmetic Can Optimize Your Main Business Operations
 Originally published in Forbes Deep down, we all know that...
Predictive AI Usually Fails Because It’s Not Usually Valuated
 Originally published in Forbes Why in the world would the...
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2 years ago
Predictive Analytics for the Call Center

 So, you just received your shiny new smart watch. You’ve read the accompanying instructions, and are about to begin using your new device. But alas-there’s a problem. It won’t turn on. So, you play around with it for a few minutes. And then, after being unsuccessful in resolving your problem,  you head to the customer service contact page, and locate the call center’s phone number. After waiting a moment or two, you hear a pleasant voice informing you that you are the ninth in line to speak to an agent, a mere 56 minutes! Finally, a foreign sounding

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