Machine Learning Times
Machine Learning Times
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How Predictive AI Will Solve GenAI’s Deadly Reliability Problem
  Originally published in Forbes Generative AI too unreliable to...
5 Ways To Hybridize Predictive AI And Generative AI
  Originally published in Forbes AI is in trouble. Both...
This Simple Arithmetic Can Optimize Your Main Business Operations
 Originally published in Forbes Deep down, we all know that...
Predictive AI Usually Fails Because It’s Not Usually Valuated
 Originally published in Forbes Why in the world would the...
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2 years ago
How Machine Learning Can Improve the Customer Experience

 Originally published in Harvard Business Review, March 24, 2023. Machine learning is a promising technology for improving the customer experience. Why? It’s simple: because it can predict customer behaviors. Prediction as a capability is the Holy Grail for foreseeing each customer need and personalizing products and services accordingly. From the consumer’s perspective, when ML’s ethical pitfalls are avoided, prediction can be the ultimate antidote to the information overload that we all face every day. By deploying ML to predict which content is most relevant for each individual, customers can receive better recommendations, less junk mail, very little inbox spam, and

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