Eric Siegel, author of The AI Playbook, was interviewed by Pragmatic Data about a business paradigm to get machine learning deployed, bizML. Click here to listen to the podcast episode. “There’s a gap between the technical side and the business side. You need to bridge that gap with a common understanding of what’s predicted,
Originally published in Harvard Business Review, March 24, 2023. Machine learning is a promising technology for improving the customer experience. Why? It’s simple: because it can predict customer behaviors. Prediction as a capability is the Holy Grail...
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