Originally published in Harvard Business Review, March 24, 2023. Machine learning is a promising technology for improving the customer experience. Why? It’s simple: because it can predict customer behaviors. Prediction as a capability is the Holy Grail for foreseeing each customer need and personalizing products and services accordingly. From the consumer’s perspective, when ML’s ethical pitfalls are
Originally published in NannyML, May 31, 2023. If you search for information on ML monitoring online, there is a good chance that you’ll come across various monitoring approaches advocating for putting data drift at the center of...
