Originally published on LinkedIn, April 1, 2025. In my previous newsletters, we’ve explored how contact centers thrive when viewed as interconnected ecosystems—from WFM maturity models that reveal organizational health to risk-rated capacity plans that build resilience. We’ve examined the hidden goldmines in your IVR and the power of systems thinking to break down operational silos. Today,
Originally published on MIT Sloan, March 24, 2025. Generative AI doesn’t suit every problem. Use these guidelines to decide between predictive AI — machine learning and deep learning tools — and generative AI. THE ANALYTICS LANDSCAPE has evolved...
Originally published on XGBlog, January 30, 2025. This is the third part in the series of blog posts about XGBoost, based on my 2024 GTC presentation you can find Part 1 here, and Part 2 here. Today we...
This is an overview of an article published by MIT Sloan Management Review. From agentic AI to unstructured data, these 2025 AI trends deserve close attention from leaders. Artificial intelligence and data science remained front-page news in...
Originally published on CIO, December 12, 2024. Business leaders believe their data is primed for AI, but IT practitioners spend hours every day beating data into shape, only to miss out on automation opportunities. Business leaders may be...
Originally published in GenAI: More Than You Asked For, December 15, 2024. This week, Casey Newton published an article where he challenges AI skeptics for minimizing AI. He argues that skepticism concentrates too heavily on present limitations...
Originally published in Harvard Business Review, December 13, 2024. Since OpenAI announced ChatGPT in November of 2022, many business executives have focused their attention on generative AI. This relatively new technology set off a frenzy around AI...
Originally published in Hackernoon, Nov 18, 2024. Generative AI has revolutionized the tech landscape since OpenAI’s ChatGPT burst onto the scene in late 2022. In response, companies, across sectors, are swiftly pivoting their strategies and redirecting significant...
Originally published in Nature, Oct 9, 2024. This year’s prize celebrates computational tools that have transformed biology and have the potential to revolutionize drug discovery. For the first time — and probably not the last — a...
Originally published in sequoia, Oct 9, 2024. The Agentic Reasoning Era Begins Two years into the Generative AI revolution, research is progressing the field from “thinking fast”—rapid-fire pre-trained responses—to “thinking slow”— reasoning at inference time. This evolution...
