E-commerce growth and a worldwide pandemic have brought to light the inefficiencies in the modern supply chain, especially the return process. The current return process is costly, inefficient, and wasteful. The following article explores how enabling efficient returns through reverse supply chain development can bring savings and operational improvements. Most companies are failing to get the most out of their reverse supply chain – the flow of goods back to them in the form of returns and recycling. This is an important area to optimize because approximately 20% of all products purchased in the U.S. are returned
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