Originally published in the Monte Carlo blog, July 15 2024.
Despite all the talk about AI replacing humans, Skynet blowing up the sun, and deep-fake celebrities parenting our children, it’s difficult to point to a generative AI use case that’s demonstrably more interesting than your average run-of-the-mill chatbot.
But what if instead of replacing customer support teams with chatbots, we could leverage AI to improve the performance of real human CS teams?
That’s exactly the problem that AssuranceIQ attempted to solve with its first foray into enterprise generative AI.
We recently spoke with Killian Farrell, Principal Data Scientist at insurance startup AssuranceIQ, to learn how his team built an LLM-based product to structure unstructured data and score customer conversations for developing sales and customer support teams.
Read on to find out what they did, and what they learned!
