Originally published on WIRED. AI assistant prototype tripled customer conversions and scaled to support 80 countries and 12 languages. SHOWING A DEMO of a flashy, generative AI-powered customer agent is easy. Both newly formed startups and established tech leaders are offering them up—and the market is only trending upwards. The use cases are far ranging: personalized
Originally published on Fortune, October 1, 2025. Over the nearly three years since ChatGPT’s launch in November 2022, generative AI has created a frenzy that has radiated like the midday summer sun—hot and unrelenting. And for the AI companies...
Originally published on The Atlantic, September 7, 2025. The entire U.S. economy is being propped up by the promise of productivity gains that seem very far from materializing. If there is any field in which the rise of...
Originally published on The New Yorker, August 12, 2025. GPT-5, a new release from OpenAI, is the latest product to suggest that progress on large language models has stalled. Much of the euphoria and dread swirling around today’s...
Originally published on TechTarget, September 3, 2025. Academic medical center Duke Health will use Trilliant Health’s predictive analytics platform to drive medical decisions and improve outreach to underserved patient populations in North Carolina. Academic medical center Duke Health...
Originally published on army.mil, January 22, 2025. In 1999, Bill Gates’s book Business @ the Speed of Thought predicted technology like the internet, email, and desktop business programs would transform industries. Gates argued that these tools should be...
Originally published on scientific reports, July 15, 2025. Abstract This research presents a novel approach to improving electric power quality using semiconductor devices by integrating Machine Learning (ML), Deep Learning (DL), and advanced control strategies. The research addresses...
Originally published on Customer Think, June 25, 2025. Customer churn is a silent assassin of businesses. Losing customers means losing revenue, momentum, and sometimes your competitive edge. Traditional metrics—like purchase history, support tickets, and usage patterns—only tell part...
Originally published on Harvard Business Review, August 1, 2025. The VP of engineering at a leading technology company stared at the quarterly adoption metrics with growing frustration. Twelve months after rolling out a state-of-the-art AI coding assistant—a tool...
Originally published on Tech Policy Press, March 19, 2025. AI research—these days primarily driven by corporate interests—often embraces strange priorities. Amidst multiple crises in public health, climate, and democracy, we could do better than synthetic image and text...
