Originally published on Gartner, June 25, 2025. Analysts to Explore Agentic AI Trends During Gartner IT Symposium/Xpo, September 8-10 on the Gold Coast Over 40% of agentic AI projects will be canceled by the end of 2027, due to escalating costs, unclear business value or inadequate risk controls, according to Gartner, Inc. “Most agentic AI projects
Originally published on Reuters.com, July 3, 2025. The ‘Empire of AI’ author joins our new weekly Q&A series with cultural tastemakers to explore the intersection of their craft and the news. When journalist Karen Hao first profiled OpenAI...
Originally published on AI SNAKE OIL, May 1, 2025. With the release of OpenAI’s latest model o3, there is renewed debate about whether Artificial General Intelligence has already been achieved. The standard skeptic’s response to this is that...
Originally published on The Wall Street Journal, April 26, 2025. Successful AI adoption begins with a targeted approach, and proceeds with careful orchestration and scaling across the organization AI adoption among companies is stunningly high, but most of...
Originally published on LinkedIn, April 1, 2025. In my previous newsletters, we’ve explored how contact centers thrive when viewed as interconnected ecosystems—from WFM maturity models that reveal organizational health to risk-rated capacity plans that build resilience. We’ve examined...
Originally published on MIT Sloan, March 24, 2025. Generative AI doesn’t suit every problem. Use these guidelines to decide between predictive AI — machine learning and deep learning tools — and generative AI. THE ANALYTICS LANDSCAPE has evolved...
