Michael Berry is co-author of some of the most widely read and respected books on data mining including Data Mining Techniques for Marketing, Sales, and Customer Relationship Management which is now in its third edition. These best sellers in the field have been translated into many languages. Michael is an active practitioner of data mining. His books reflect many years of practical, hands-on experience down in the data mines. Michael is Director of Analytics at Tripadvisor for Business, the B2B side of Tripadvisor, the world’s largest travel-related web site. Prior to joining Tripadvisor, he spent many years as