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  • Dec 19, 2014
  • Comments Off on Video: Data Science Approach to Reduce Call Center Employee Attrition
  • PAW Conference Videos
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6 years ago
Video: Data Science Approach to Reduce Call Center Employee Attrition

 

This speaker session is from Predictive Analytics World for Business, October, 5–9, 2014 in Boston, MA:

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 Pasha Roberts is chief scientist at Talent Analytics Corp., a company that uses data science to model and optimize employee performance in areas such as call center staff, sales organizations and analytics professionals. He wrote the first implementation of the company’s software over a decade ago and continues to drive new features and platforms for the company. He holds a bachelor’s degree in economics and Russian studies from The College of William and Mary, and a master of science degree in financial engineering from the MIT Sloan School of Management.

This content is restricted to site members. If you are an existing user, please log in on the right (desktop) or below (mobile). If not, register today and gain free access to original content and industry news. See the details here.