Machine Learning Times
Machine Learning Times
EXCLUSIVE HIGHLIGHTS
Effective Machine Learning Needs Leadership — Not AI Hype
 Originally published in BigThink, Feb 12, 2024.  Excerpted from The...
Today’s AI Won’t Radically Transform Society, But It’s Already Reshaping Business
 Originally published in Fast Company, Jan 5, 2024. Eric...
Calculating Customer Potential with Share of Wallet
 No question about it: We, as consumers have our...
A University Curriculum Supplement to Teach a Business Framework for ML Deployment
    In 2023, as a visiting analytics professor...

retail data

How Wayfair and Spotify Use Machine Learning to Engage Customers

 Originally published in MIT Management, May 26, 2022. Armed with scores of data, Spotify and Wayfair use machine learning algorithms to make customers happy. Here’s how. Whether you’re combing the online aisles at Wayfair to find a just-right sectional or tuning in to a Spotify playlist during a morning run, machine learning algorithms are the