Originally published on LinkedIn, April 1, 2025. In my previous newsletters, we’ve explored how contact centers thrive when viewed as interconnected ecosystems—from WFM maturity models that reveal organizational health to risk-rated capacity plans that build resilience. We’ve examined...
Originally published on MIT Sloan, March 24, 2025. Generative AI doesn’t suit every problem. Use these guidelines to decide between predictive AI — machine learning and deep learning tools — and generative AI. THE ANALYTICS LANDSCAPE has evolved...
Originally published on XGBlog, January 30, 2025. This is the third part in the series of blog posts about XGBoost, based on my 2024 GTC presentation you can find Part 1 here, and Part 2 here. Today we...
