A financial services powerhouse faced a 60 percent turnover rate among its 30,000 call-center reps. Leveraging predictive talent analytics, the organization reduced turnover by 30 percent and saved $5 million in the first year alone. A major medical device company suffered from high attrition among its highly paid sales reps as poor performers were forced
Pasha Roberts will present at PAW San Francisco on this case study. A call center for a global financial firm had a problem – attrition. In order for a new employee to even be permitted to speak...
