To Deploy Machine Learning, You Must Manage Operational Change—Here Is How UPS Got It Right

 Originally published in Harvard Data Science Review. For more about the trials and tribulations UPS overcame on its road to success, see Eric Siegel’s new book, The AI Playbook.  Free book: Come to Machine Learning Week – June 4-7, 2024, in Phoenix, AZ – to meet author Eric Siegel, the event founder, and receive a complimentary