customer experience

Hey FinTech, What’s Your Strategy for Leveraging Unstructured Data?

By: Steven Ramirez, CEO, Beyond the Arc, Inc
Conference Chair, Text Analytics World

Financial technology has sparked a global wave of startups who are rethinking how people make and receive payments. These fintech providers have a unique challenge when it comes to satisfying their target audiences. Not only do these companies have to satisfy the consumers who send and receive money through their application, but they are at

Customer Experience Predictions for 2016

By: Steven Ramirez and Team Beyond the Arc

As we look ahead and see 2016 unfurling in front of us, the team at Beyond the Arc wanted to play the role of #stylespotter. What’s the “new black” for companies focused on improving customer experience? We’re...