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3 years ago
Wise Practitioner – Predictive Analytics Interview Series: Herman Jopia of American Savings Bank

 

In anticipation of his upcoming conference presentation, Driving Superior Growth Through Self-Developed Code, Scoring Modeling, and Price Optimization, at Predictive Analytics World Herman_JopiaBoston, Sept 27-Oct 1, 2015, we asked Herman Jopia, First Vice President and Data Analytics Manager at American Savings Bank, a few questions about his work in predictive analytics.

Q: In your work with predictive analytics, what behavior do your models predict?

A: We have developed and implemented attrition, profitability, and response models.

Q: How does predictive analytics deliver value at your organization? What is one specific way in which it actively drives decisions?

A: Predictive analytics helps us to understand our customers and prospects.  In practice that means a better answer to questions like who to target,  what to offer, why it makes sense, and when and how to do it.  For example, our response model for direct mail helps us to manage volume and reduce costs by excluding prospects that have a low propensity of taking the offer; therefore, it drives a lift on our profitability metrics.

Q: Can you describe a successful result, such as the predictive lift of your model or the ROI of an analytics initiative?

A: Besides monitoring the models and metrics, we actually look at how these models impact both growth and profitability.  For example in 2014 our targeted direct mail offers dramatically increased the volume and value of our unsecured loan portfolio, a remarkable achievement in a limited and matured market.

Q: What surprising discovery have you unearthed in your data?

A: One interesting finding was the sensitivity to interest rates in a loan offer.  Though it follows the general theory of supply and demand for credit, the price elasticity by segment turned out to be surprisingly different.  This makes us think very hard when we want to give the right offer to the right customer, a continuous and crucial challenge in Marketing.

Q: Sneak preview: Please tell us a take-away that you will provide during your talk at Predictive Analytics World.

A: The presentation will illustrate that “business as usual” would have never gotten us to where we are today, and the effort of moving from descriptive to predictive analytics was the right thing to do, especially in terms of results.

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Don’t miss Herman’s conference presentation, Driving Superior Growth Through Self-Developed Code, Scoring Modeling, and Price Optimization on Monday, September 28, 2015 at 10:30am to 11:15am at Predictive Analytics World Boston. Click here to register to attend.

By: Eric Siegel, Founder, Predictive Analytics World

Eric Siegel is the founder of Predictive Analytics World (www.pawcon.com) — the leading cross-vendor conference series consisting of 10 annual events in Boston, Chicago, San Francisco, Toronto, Washington D.C., London, and Berlin — and the author of the bestselling, award-winning book, Predictive Analytics: The Power to Predict Who Will Click, Buy, Lie, or Die.

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