How Airbnb is powering automated support to enhance the host and guest experience. Customer Support (CS) can make or break a guest’s travel experience. To support Airbnb’s community of guests and Hosts, we have been investing heavily in developing intelligent CS solutions leveraging state-of-the-art natural language processing (NLP), machine learning (ML), and artificial intelligence (AI)
Originally published in DeepMind, Oct 4, 2021. Based on Transformers, our new Enformer architecture advances genetic research by improving the ability to predict how DNA sequence influences gene expression. When the Human Genome Project succeeded in mapping the DNA...
Originally published in Benn.Substack, Nov 19, 2021. There’s a treadmill at the mountain top. Among the data leaders I know, many of their stories are the same. After rising up the ranks of their organizations, from junior...
Originally published in Insight, Nov 17, 2021. User engagement is one of many crucial elements to study and understand deeply for both well-established companies and nascent startups throughout the development of a product. A product’s health can...
Originally published in Reuters, Nov 29, 2021. Security officials in one of China’s largest provinces have commissioned a surveillance system they say they want to use to track journalists and international students among other “suspicious people”, documents...
Originally published in Entrepreneur’s Handbook, Oct 7, 2021 How Postman’s data team set up better onboarding, infrastructure, and processes while growing 4–5x in one year. Postman is no stranger to scale. What started out as a side project...
Originally published in Microsoft Research Blog, Oct 11, 2021 We are excited to introduce the DeepSpeed- and Megatron-powered Megatron-Turing Natural Language Generation model (MT-NLG), the largest and the most powerful monolithic transformer language model trained to date,...
Originally published in Electrek, Oct 14, 2021 Tesla has now officially launched its insurance product using “real-time driving behavior.” The product is only available in Texas for now. The automaker has already introduced its own insurance product...
Originally published in Wired, Oct 5, 2021 Drills involving swarms of drones raise questions about whether machines could outperform a human operator in complex scenarios. Last August, several dozen military drones and tanklike robots took to the skies and roads 40 miles...
Originally published in Rest of World, Oct 7, 2021 The Indian food delivery giant changed riders’ beats without warning, crashing their earnings and exposing some to crime. On September 30, around 60 delivery riders wearing the red...
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