Machine Learning Times
Machine Learning Times
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Effective Machine Learning Needs Leadership — Not AI Hype
 Originally published in BigThink, Feb 12, 2024.  Excerpted from The...
Today’s AI Won’t Radically Transform Society, But It’s Already Reshaping Business
 Originally published in Fast Company, Jan 5, 2024. Eric...
Calculating Customer Potential with Share of Wallet
 No question about it: We, as consumers have our...
A University Curriculum Supplement to Teach a Business Framework for ML Deployment
    In 2023, as a visiting analytics professor...
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6 years ago
Analytics in the Brave New Customer Experience World

 Mobile marketing technology offers opportunities to enhance the customer experience. The marketing world is awash in acronyms and terms that reflect the technological changes practitioners are facing today. One common acronym—CRM, or customer relationship management—revolves around the theme of customer experience. It highlights the notion that the customer is king—though that philosophy has been a constant going back to the days of traditional mass marketing. The marketing discipline has since evolved to embrace CRM and analytics for use in targeted, direct marketing programs. Looking at the customer from a 360-degree perspective was the key to effective CRM-based marketing.

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