{"id":3383,"date":"2014-03-03T18:49:04","date_gmt":"2014-03-03T18:49:04","guid":{"rendered":"http:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/?p=3383"},"modified":"2014-03-03T18:49:04","modified_gmt":"2014-03-03T18:49:04","slug":"future-customer-service-predictive-personalized","status":"publish","type":"post","link":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/future-customer-service-predictive-personalized\/3383\/","title":{"rendered":"The Future of Customer Service: Predictive, Personalized"},"content":{"rendered":"The future of customer service is scary and rewarding at the same time. It&#8217;s scary because the machine will know everything about you. It&#8217;s rewarding because shopping will become much easier as the machine makes more decisions about your life. What isn&#8217;t Tracked? Big data and analytics platforms are merging with customer experience technology such as web content management systems (CMS) and customer relationship management (CRM) software. That means the machine is constantly learning and digesting information about you \u2014 and keeping it in a database that can be referenced for your benefit. The goal, in the end, <a href=\"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/future-customer-service-predictive-personalized\/3383\/\" class=\"more-link\">(more&hellip;)<\/a>","protected":false},"excerpt":{"rendered":"<p>The future of customer service is scary and rewarding at the same time. It&#8217;s scary because the machine will know everything about you. It&#8217;s rewarding because shopping will become much easier as the machine makes more decisions about your life. What isn&#8217;t Tracked? Big data and analytics platforms are merging with customer experience technology such [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[11],"tags":[],"class_list":["post-3383","post","type-post","status-publish","format-standard","hentry","category-industry-news"],"_links":{"self":[{"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/posts\/3383","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/comments?post=3383"}],"version-history":[{"count":4,"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/posts\/3383\/revisions"}],"predecessor-version":[{"id":3387,"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/posts\/3383\/revisions\/3387"}],"wp:attachment":[{"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/media?parent=3383"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/categories?post=3383"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/tags?post=3383"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}