{"id":2655,"date":"2013-11-20T16:40:59","date_gmt":"2013-11-20T16:40:59","guid":{"rendered":"http:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/?p=2655"},"modified":"2013-11-20T16:41:22","modified_gmt":"2013-11-20T16:41:22","slug":"how-talent-benchmarking-slashed-call-center-attrition","status":"publish","type":"post","link":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/how-talent-benchmarking-slashed-call-center-attrition\/2655\/","title":{"rendered":"How Talent Benchmarking Slashed Call Center Attrition"},"content":{"rendered":"Pasha Roberts will present at PAW San Francisco on this case study. A call center for a global financial firm had a problem \u2013 attrition. In order for a new employee to even be permitted to speak with a single customer, the new representative had to go through 12 weeks of expensive training and pass a federal \u201cSeries 7\u201d exam. Many new hires dropped out during training, and generally 33 percent do not pass this six-hour exam. Most call centers face a similar issue \u2013 thousands of dollars of training before a new hire can even begin to <a href=\"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/how-talent-benchmarking-slashed-call-center-attrition\/2655\/\" class=\"more-link\">(more&hellip;)<\/a>","protected":false},"excerpt":{"rendered":"<p>Pasha Roberts will present at PAW San Francisco on this case study. A call center for a global financial firm had a problem \u2013 attrition. In order for a new employee to even be permitted to speak with a single customer, the new representative had to go through 12 weeks of expensive training and pass [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":2657,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[11,48],"tags":[221,7,222],"class_list":["post-2655","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-news","category-left-hand","tag-human-resources","tag-predictive-analytics-world","tag-talent-management"],"_links":{"self":[{"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/posts\/2655","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/comments?post=2655"}],"version-history":[{"count":4,"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/posts\/2655\/revisions"}],"predecessor-version":[{"id":2660,"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/posts\/2655\/revisions\/2660"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/media\/2657"}],"wp:attachment":[{"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/media?parent=2655"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/categories?post=2655"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/tags?post=2655"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}