{"id":12377,"date":"2021-12-08T09:47:53","date_gmt":"2021-12-08T14:47:53","guid":{"rendered":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/?p=12377"},"modified":"2021-12-08T09:47:53","modified_gmt":"2021-12-08T14:47:53","slug":"task-oriented-conversational-ai-in-airbnb-customer-support","status":"publish","type":"post","link":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/task-oriented-conversational-ai-in-airbnb-customer-support\/12377\/","title":{"rendered":"Task-Oriented Conversational AI in Airbnb Customer Support"},"content":{"rendered":"How Airbnb is powering automated support to enhance the host and guest experience. Customer Support (CS) can make or break a guest\u2019s travel experience. To support Airbnb\u2019s community of guests and Hosts, we have been investing heavily in developing intelligent CS solutions leveraging state-of-the-art natural language processing (NLP), machine learning (ML), and artificial intelligence (AI) technologies. In this blog post, we\u2019ll introduce the automated support system at Airbnb, which employs the latest task-oriented conversational AI technology, through the lens of a recently launched feature called Mutual Cancellation. We will describe in detail how we framed the business problem <a href=\"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/task-oriented-conversational-ai-in-airbnb-customer-support\/12377\/\" class=\"more-link\">(more&hellip;)<\/a>","protected":false},"excerpt":{"rendered":"<p>How Airbnb is powering automated support to enhance the host and guest experience. Customer Support (CS) can make or break a guest\u2019s travel experience. To support Airbnb\u2019s community of guests and Hosts, we have been investing heavily in developing intelligent CS solutions leveraging state-of-the-art natural language processing (NLP), machine learning (ML), and artificial intelligence (AI) [&hellip;]<\/p>\n","protected":false},"author":72,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[11,48],"tags":[879,368,230,243,8],"class_list":["post-12377","post","type-post","status-publish","format-standard","hentry","category-industry-news","category-left-hand","tag-ai","tag-artificial-intelligence","tag-data-analytics","tag-machine-learning","tag-predictive-analytics"],"_links":{"self":[{"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/posts\/12377","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/users\/72"}],"replies":[{"embeddable":true,"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/comments?post=12377"}],"version-history":[{"count":1,"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/posts\/12377\/revisions"}],"predecessor-version":[{"id":12378,"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/posts\/12377\/revisions\/12378"}],"wp:attachment":[{"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/media?parent=12377"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/categories?post=12377"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.predictiveanalyticsworld.com\/machinelearningtimes\/wp-json\/wp\/v2\/tags?post=12377"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}