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  • Jan 6, 2014
  • Comments Off on Video: Ditch the Crystal Ball: Leveraging Predictive Analytics to Eliminate Customer Dissatisfaction Before it Spells Disaster for Your Business
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Video: Ditch the Crystal Ball: Leveraging Predictive Analytics to Eliminate Customer Dissatisfaction Before it Spells Disaster for Your Business

 

This speaker session is from Predictive Analytics World, September 30-October 1, 2013 in Boston, MA:

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 Steven J. Ramirez is CEO of Beyond the Arc, Inc., customer experience and advanced analytics firm recognized as a leader in the field of customer experience. Beyond the Arc combines strategy consulting with advanced analytics to help companies in a variety of industries differentiate themselves in the marketplace. The company’s social media data mining helps clients improve their customer experience across products, channels, and touch points.

This content is restricted to site members. If you are an existing user, please log in on the right (desktop) or below (mobile). If not, register today and gain free access to original content and industry news. See the details here.